International travel can be particularly challenging for individuals on the autism spectrum. The abundance of signs, timetables, lights, and information can create sensory overload, making the airport experience daunting. According to a survey by AutismTravel.com, 78% of families with an autistic member are hesitant about international air travel due to the high level of sensory stimuli and unfamiliar processes involved.
Emirates' Travel Rehearsal Program
Emirates airline has launched a global program called "travel rehearsals" designed to support children and young adults with autism. The program has already completed 40 rehearsals, helping to ease anxiety for over 250 families. These rehearsals allow families to visit their local international airport and go through the entire travel procedure in a controlled, supportive environment.
An Emirates spokesperson explained that the rehearsals are intended to help neurodivergent individuals practice the journey through the airport in preparation for real flights. Participants engage in activities such as checking in, dropping baggage, passing through immigration and security, and experiencing the hustle and bustle of retail and dining areas. They are issued mock boarding passes and have the opportunity to meet various uniformed staff they may encounter during actual travel. In some airports, Emirates teams have even arranged access to aircraft.
Positive Feedback and Official Rollout
The program aims to reduce travel anxiety and empower passengers to fly with greater confidence. Following positive feedback from families, schools, and autism organizations after initial rehearsals in Dubai, the Emirates Office of Accessibility and Inclusion formalized the travel rehearsal into an official program to be rolled out across its global network.
Rehearsals have been held at numerous airports worldwide, from Italy to Vietnam, France to India, including Sydney. The spokesperson emphasized that these rehearsals are a purposeful community collaboration involving airport teams, border control, security personnel, and schools or centers for autism. More than 35,000 Emirates staff have been trained to support customers with autism and facilitate travel rehearsals.
Emirates works closely with airport authorities and partners to ensure each rehearsal is a supportive and successful experience for families. The airline also offers an "Accessible and Inclusive Travel Hub" on its website for additional resources.
