The Guardian is investigating how difficult it can be for consumers to cancel subscriptions or contracts over the phone. Many people report long wait times, being transferred multiple times, or being pressured to stay. If you have had a frustrating experience trying to cancel a service by phone, we want to hear from you.
What is the problem?
Consumer advocates say some companies make cancellation deliberately hard to retain customers. Common tactics include requiring calls during limited hours, asking for reasons repeatedly, or offering discounts to stay. In some cases, customers are told cancellation is not possible by phone and must be done by mail or in person.
How to share your story
Fill in the form below with details of your experience. Include the company name, the type of subscription or contract, and what happened when you tried to cancel. Your submission may be used in our reporting. We will not publish your name or contact details without permission.
Why this matters
Regulators in Australia and overseas are looking into unfair cancellation practices. The Australian Competition and Consumer Commission (ACCC) has taken action against companies that make it too hard to cancel. Your story could help highlight the issue and push for change.
