An artificial intelligence system developed by the Australian government has been instrumental in preventing more than 400 kilograms of illegal drugs from entering the country over the past two years.
AI Drives Public Service Innovation
The significant drug interceptions were featured in the 2025 State of the Service report as a prime example of how the Australian Public Service is actively deploying AI technology. The report details a range of AI initiatives across government departments aimed at improving efficiency and outcomes.
In another case study, The Australian Plague Locust Commission, which operates within the Department of Agriculture, Fisheries and Forestry, has created an AI model capable of forecasting locust outbreaks up to two weeks in advance. This predictive tool helps authorities allocate resources more effectively to manage potential infestations.
Building Capability and Maintaining Trust
Australian Public Service Commissioner, Dr Gordon de Brouwer, emphasised that the widespread nature of AI means organisations must actively embrace its adoption. He described AI as an "encourager" of innovation rather than a threat.
When questioned about AI's potential for automation and its impact on future jobs, Dr de Brouwer stated the focus was on building staff capability and supporting workers through open and transparent consultation. He stressed that maintaining public trust is paramount, requiring clear rules and guidelines for all public servants using the technology.
The report pushed back on the idea of a "generational divide" in adopting new tech, noting that 18.9 per cent of public servants are aged 55 and above. Dr de Brouwer said staff of all ages were involved in developing the AI case studies, with older public servants feeling particularly energised by the new tools.
A Cultural Shift Towards Innovation
The report's Enabling Innovation Index score rose by three points to 68, compared to 65 in 2024, with nearly all agencies seeing an improvement.
Dr de Brouwer highlighted his pride in the response to one specific survey question: "My agency recognises and supports the notion that failure is a part of innovation." For the first time, a majority—51 per cent—agreed, marking a 10 percentage point increase.
He said this psychological safety is vital, allowing staff to test AI applications and learn from failures without fear. The data suggests over 19,000 public servants have changed their perspective, indicating a significant cultural shift within the service.
Other agencies like the Department of Finance and IP Australia have also implemented AI tools to enhance compliance, governance, and service delivery. The Australian Public Service Commission confirmed that sentiment around AI use will be a major focus in the next State of the Service report.
