Wanneroo Maintains Bookable Verge Collection System Following Positive Review
The City of Wanneroo has decided to continue with its bookable bulk verge collection system, despite facing significant criticism from residents during its initial rollout. A comprehensive review conducted by the city into the first year of the service has revealed substantial environmental and financial benefits, prompting officials to stand by the modernised approach.
Environmental and Financial Gains Highlighted
According to the review, the bookable system successfully diverted more than 2000 tonnes of material from landfill, contributing to waste reduction efforts. Financially, the city saved approximately $150,000, with program costs decreasing to $42.39 per household from the previous $45.60. In total, over 40,380 collections were completed in the first year, serving 32.2 per cent of households and collecting 7118 tonnes of waste, including 1363 tonnes of green waste.
Resident Satisfaction and Operational Improvements
The review also found that more than 74.8 per cent of surveyed residents expressed satisfaction with the new model and indicated they would use it again. Wait times for collections have improved significantly, dropping from up to eight weeks during the early stages to just two to four weeks currently. Wanneroo Mayor Linda Aitken emphasised the system's benefits, stating, "More than 12 months on, this system is delivering real environmental and financial benefits for our residents. Giving people the flexibility to book a collection when it suits them is a modern, convenient and sustainable approach."
Transition and Initial Challenges
Introduced in July 2024, the bookable system replaced the fixed-date collection method, allowing residents to schedule pickups online or by phone. This change aligned with the State Government's waste strategy, aiming to increase material recovery and reduce landfill waste. However, the rollout was met with frustration, with some residents reporting wait times of up to three months and councillors initially calling for a return to the old system. The city acknowledged early issues, such as peak-period availability and collection limits, but noted these have since been addressed through adjustments in booking capacity and communication.
Future Plans and Community Feedback
The city's administration believes the bookable system enhances convenience, supports sustainable behaviour, and improves recycling rates while keeping streets cleaner. A full review and community survey are planned after July 2027 to measure long-term performance and track improvements. Despite the early complaints, the system has received praise online from locals, with the city committed to refining the service further to maintain flexibility and deter illegal dumping.
