Newcastle's vital Stockton ferry service faces an indefinite suspension, leaving commuters stranded and casting serious doubt over promises of a return to normal operations by Christmas. The cancellation comes after the second of two ferries, the MV Shortland, was abruptly withdrawn from service over the weekend due to serious mechanical issues.
Mechanical Failures and Wharf Collisions
The crisis reached a head on Saturday, November 30, 2025, during the busy Rising Tide protest on Newcastle Harbour. The MV Shortland was pulled from the water following a series of alarming incidents linked to engine failure. Sources have revealed to the Newcastle Herald that the vessel has collided uncontrollably with wharves on four separate occasions since November 12.
In one incident at Stockton, one of the ferry's two engines failed as it approached the dock, causing a heavy impact against the wharf. A similar failure at Queens Wharf resulted in damage to the wharf structure itself. These serious marine incidents were reported to the Australian Maritime Safety Authority (AMSA), which has confirmed it is aware of at least three and is making inquiries about a fourth.
"The Australian Maritime Safety Authority takes crew and vessels' safety very seriously," an AMSA spokesperson stated.
A Fleet in Crisis and Commuter Frustration
The withdrawal of the MV Shortland has left the route between Stockton and Newcastle's Queens Wharf without any ferry service. The other ferry, the MV Hunter, has been out of action since February 2025 awaiting major repairs, for which a suitable slipway has not been available.
Commuters are now forced onto replacement buses, a journey that adds nearly an hour to a trip that once took minutes by water. Alison Rigby of the Stockton Community Group said residents were "pretty cross" to find notices directing them to buses instead of ferries on Monday morning.
"If it was the Manly ferry there would be a substitute brought in and we wouldn't be in this situation," Ms Rigby said, highlighting the perceived inequity in service response.
Promises, Apologies, and Systemic Issues
Operator Keolis Downer Hunter and transport authorities have issued apologies but face growing criticism over the handling of the ageing fleet. A Keolis Downer spokesperson said they acted immediately upon discovering the mechanical fault with the MV Shortland and are urgently investigating a potential issue with the hydraulic steering system.
"We understand the frustrations of our community and sincerely apologise for the experience and inconvenience," the company said in a statement.
Transport for NSW has stated it is exploring all options, including craning the MV Hunter out of the water or using slipways in other locations, and is even considering hiring interim vessels. "We will do everything possible to return the MV Hunter to service by Christmas," a spokesperson said, though no timeframe was given for the MV Shortland's return.
Local MP Tim Crakanthorp echoed community anger, noting the fleet will be 40 years old next year. "I share the community's frustrations and agree that it is time for an update," Mr Crakanthorp said, adding he is in ongoing discussions with the minister's office for an immediate solution.
The ferry breakdown is the latest in a series of transport woes for Keolis Downer in Newcastle, following recent light rail chaos and ongoing industrial action by bus drivers. For Stockton residents, the wait for a reliable service across the harbour continues, with the hope of a Christmas restoration looking increasingly uncertain.
