Hunter Veteran and Family Hub Opens in Maitland as One-Stop Support Centre
The Hunter region, home to one of the largest veteran populations in regional New South Wales with approximately 22,000 individuals, now boasts a dedicated facility to support those who have served and their families. On March 16 this year, the permanent Hunter Veteran and Family Hub was officially opened in Maitland, strategically positioned midway between the School of Infantry Army in Singleton and RAAF Base Williamtown.
A Comprehensive Support Network
Managed by RSL LifeCare, the Hub is designed as a one-stop shop for veterans and their loved ones, bringing together connection, practical support, and professional services in one accessible location. Hub manager Hayley Catford emphasized that the centre marks a strong commitment to reducing isolation and removing barriers to support.
"It is a place that is not just for times of crisis, but one that focuses on building relationships, resilience and a genuine sense of belonging," Ms Catford said.
Addressing Veteran Challenges
Research indicates that veterans can experience higher rates of mental health challenges, including post-traumatic stress, anxiety, and depression, alongside difficulties navigating employment, health, and social systems after transition. The Hub provides a broad range of integrated services to address these issues:
- Mental health support and counselling
- Social connection activities such as yoga, tai chi, and social barbecues
- Referrals to specialist services and advocacy
- Practical help with the Department of Veterans' Affairs (DVA) system
- Employment pathways and links to housing and financial services
Serving a Diverse Community
The facility caters to a wide demographic, from young Australian Defence Force members planning their transition to civilian life to elderly veterans in their 70s and 80s. "We support veterans of all service types and eras, as well as partners, spouses, widows, carers and children impacted by military service," Ms Catford explained.
Experienced Team with Lived Experience
The team behind the Hub brings significant lived experience to their roles. Ms Catford has over 10 years of experience in veteran advocacy, while engagement officers Karina and Jodie are veteran spouses with direct experience of Defence life. They are supported by claims advisors Robert, an ex-serving naval medic, and Susan, a specialist in disability and employment services.
The philosophy of the team is grounded in a trauma-informed, strengths-based approach. "At the core of everything we do is a commitment to connection, dignity, collaboration and long-term well-being," Ms Catford stated.
Historical Context and Future Initiatives
RSL LifeCare's history of support dates back to 1911, when it began advocating for veterans living in poverty. This mission evolved from the opening of The Veterans Home in 1912 to the modern network of hubs established with government funding and the support of RSL NSW.
Current activities at the Hunter Hub include innovative programs like 3D printing courses alongside traditional social events. Ms Catford encourages the community to follow the Hub on social media to stay updated on future initiatives and expanding services.
