Shoppers have voiced significant concerns about a new style of anti-theft gate being trialled at a Woolworths supermarket in Melbourne, with many fearing the design creates barriers for people with disabilities and parents using prams.
Community Backlash Over Design
The new security gate was installed at the Woolworths store in Camberwell several weeks ago. A photo of the installation, shared on social media, quickly drew criticism from the public. Many questioned whether the design had properly considered accessibility needs.
One social media user pointed out the design looked "very unfriendly for prams and wheelchairs." Another, identifying as a wheelchair user, commented sarcastically about looking forward to "being beaten and assaulted rhythmically for science," highlighting the potential for physical impact.
The concerns extended beyond the Camberwell trial. One shopper explained they now avoid stores that use similar gates, which have been adopted by other supermarket chains. "Our local IGA has had these for a while," they shared. "As a tall person with significant mobility issues, they just repeatedly hit me right above the knee."
Woolworths Responds to Feedback
In response to the growing feedback, a Woolworths spokesperson clarified the details of the trial to 7NEWS.com.au. They confirmed the gate at the Camberwell location only affects customers entering the store and is not automatic.
The spokesperson emphasised that customers with mobility issues would have access to an alternate entry point. "This is currently a trial in one of our stores as we explore new ways to respond to increased theft in our supermarkets," they stated.
To help customers adjust, the company will have a team member stationed at the entrance for several weeks. Woolworths also encourages anyone unable to use the gate due to a mobility aid or other reason to alert a staff member for guided assistance to the alternate entry.
A Limited Trial Amid Rising Theft
The trial in Camberwell is isolated, and Woolworths currently has no plans to roll out the gates to other stores. The move to test such physical security measures follows a broader trend in the retail sector, triggered by a notable spike in shoplifting incidents.
Woolworths began experimenting with automatic security gates in select stores back in 2023. That system uses rooftop sensors to monitor customers leaving self-serve checkouts. If the technology detects someone who has not paid or is attempting to leave without scanning items, the gates remain closed to block their exit.
The current trial in Camberwell represents a different, more physical barrier at the entrance, sparking a crucial conversation about balancing loss prevention with inclusive access for all shoppers.
