The Australian Retirement Trust (ART) has officially opened a new customer centre in Townsville, designed to better serve its 80,000 members in the region. The facility, located in the heart of the city, aims to provide more personalized and accessible superannuation services.
New Centre to Boost Local Economy
The opening of the new centre is expected to create jobs and stimulate economic growth in Townsville. ART CEO Bernard Reilly stated that the investment reflects the trust's commitment to supporting its members and the local community. The centre will employ local staff and offer face-to-face advice, financial planning, and educational workshops.
Enhanced Services for Members
Members will benefit from a range of services, including retirement planning consultations, investment guidance, and digital tools to manage their super. The centre also features modern technology to streamline processes and improve customer experience. Reilly emphasized that the goal is to help members achieve better retirement outcomes.
Local officials welcomed the development, noting that it strengthens Townsville's reputation as a regional hub for financial services. The centre is part of ART's broader strategy to expand its footprint across Queensland and improve member engagement.
ART manages over $200 billion in assets for more than 2 million members nationwide. The Townsville centre is one of several new locations planned for regional areas, highlighting the trust's focus on regional Australia.
