Jetstar is reviewing its carry-on baggage policy, which currently allows 7kg split between two items for basic fares. Passengers who exceed the weight limit face fees of up to $110 at the boarding gate.
The airline's head of network and fleet, Ted Knight, acknowledged that the weight-based system causes anxiety for travelers. He said Jetstar is exploring options to reduce these pain points, including a shift to size-based restrictions similar to those used by US airlines.
Under the current policy, passengers can pre-purchase an extra 7kg for $60 on domestic flights and $85 on international routes. However, those caught overweight at the gate pay $85 domestically and $110 internationally.
Mr Knight noted that any changes must consider aircraft weight and balance limits, as incorrect loading can affect flight control. The move would be a first for an Australian carrier if implemented.
