Shoppers at a Coles supermarket in Geelong West were forced to flee in fear on Wednesday afternoon following a violent incident involving a man experiencing a mental health crisis. The store on Pakington Street was evacuated as police worked to contain the situation.
Chaotic scenes inside supermarket
The incident unfolded around 4pm on May 15, sending the busy store into chaos. Witnesses reported a man, believed to be in his 20s, behaving erratically and violently. He was seen smashing items, including bottles, and threatening staff and customers with what was described as a metal pole or similar object.
One shopper, who wished to remain anonymous, described the terrifying moments. "He was just screaming and lashing out," they said. "People were dropping their groceries and running for the doors. It was absolute panic." Staff reportedly acted quickly to usher customers away from the man and towards the exits.
Police response and arrest
Victoria Police confirmed they were called to the Coles at 4.10pm following reports of a man causing a disturbance. Upon arrival, officers found the man still inside the supermarket, which had been largely cleared.
A police spokesperson stated that the man was arrested at the scene without further incident. He was taken into custody under the Mental Health Act to be assessed. No serious injuries were reported, though the event left many witnesses shaken.
The Geelong West store remained closed for a period while police conducted their investigation and staff worked to clean up the aftermath. Coles management has been contacted for comment regarding the safety protocols activated during the event and the support offered to staff.
Community reaction and broader concerns
The incident has sparked concern among local residents about public safety and the adequacy of mental health support services in the region. Pakington Street is a major retail and dining precinct, often busy with families and elderly shoppers.
While police handled the immediate threat, the event highlights the complex challenges faced by frontline retail workers and emergency services when responding to mental health crises in public settings. Community leaders have called for a renewed focus on accessible crisis care to prevent similar traumatic events.
The man involved is expected to receive a mental health assessment rather than face immediate criminal charges, a common approach in such cases where illness is a primary factor. Victoria Police reiterated their commitment to a compassionate response to mental health incidents while ensuring public safety.
