In the heart of Belconnen, a family-operated automotive workshop is proving that exceptional customer care is just as important as technical expertise. Jamison Automotive Services has been named a finalist in the prestigious Automotive Services category at the the 2025 Canberra Region Local Business Awards, a testament to their community-focused philosophy.
More Than Just Mechanics: A Philosophy of Care
The team at Jamison Automotive Services believes their core mission extends far beyond fixing cars. Their primary goal is to ensure the safety and confidence of their community on the road by providing reliable, high-quality automotive care.
Office manager Amber-Lese Smith explained the business's foundational values. "We're committed to honesty, transparency, and clear communication, ensuring our customers always understand the work being done on their vehicles," she said. "As a family-run business, we're here to build trust, support local customers and their families, and make every customer feel respected and valued."
This people-first approach is summarised by their golden rule: treat people the way you would want to be treated. This genuine commitment has clearly resonated with the local community, leading to their award nomination.
Recognition and a Comprehensive Service Offering
The nomination for the 2025 Canberra Region Local Business Awards has been a significant milestone for the entire Jamison team. Amber-Lese expressed her pride, stating, "This nomination means so much to our family and our team. Being recognised by our local community reminds us why we love what we do."
She emphasised that the achievement is a shared one, built on the support of loyal customers and the dedication of their staff. "This truly feels like a shared achievement for all of us. It reflects more than just the quality of our workmanship; it represents the trust and loyalty we've built with our community over many years," she added.
To serve that community, Jamison Automotive offers an extensive range of services, including:
- Logbook servicing and general mechanical repairs
- Brake, clutch, and engine repairs
- Auto-electrical work, tyres, and suspension
- Air-conditioning and transmission services
- Specialist work on 4x4 vehicles, marine, and boat trailer wiring
Driving Forward with Innovation and Sustainability
Looking to the future, Jamison Automotive is focused on growing alongside the Belconnen community. The business is actively investing in advanced diagnostics to competently service the rising number of hybrid and electric vehicles on Canberra's roads.
They are also expanding their mechanical and auto-electrical capabilities to meet evolving customer needs. In partnership with their sister businesses, The Battery Terminal and Belconnen Brakes, they provide a comprehensive 'one-stop shop' for all automotive requirements.
The workshop is also embracing modern practices by enhancing its social media presence and placing a stronger emphasis on sustainable operations. Their vision is to blend the trusted, personal service of a family-run business with modern innovation and a continued commitment to customer care.
Amber-Lese concluded with a message of gratitude: "We'd like to sincerely thank our amazing customers for their loyalty. You're the heart of our business. A huge thank you to our dedicated staff, whose pride and passion make everything possible, and to the Local Business Awards for recognising and celebrating local small businesses like ours."
