Membership Outshines Messaging for Brand Loyalty
Forget clever slogans. Expert Lanna Hill reveals why a sense of belonging through membership is the ultimate driver of customer loyalty for Australian brands. Discover the strategy.
Category : Search result: customer experience
Win a Super Bowl Trip to San Francisco This February
Aussie NFL fans could win the ultimate prize: two tickets to the 2024 Super Bowl in San Francisco, flights, accommodation, merch and a year's supply of Hellmann's mayonnaise. Enter now!
Uber passenger ratings: What drivers really think
Rideshare drivers are rating passengers, affecting future ride availability. Discover the key behaviours that impact your score and what this trend means for customer service. Read more.
Bali's Alpha Wolf Lodge Offers Unique Wolf Encounters
A new not-for-profit lodge in Bali lets visitors interact with wolves, challenging myths about the species. From $108 a night, experience a unique stay. Learn more.
Wollongong CBD cinema gap drives patrons to Warrawong's Gala
Despite Wollongong CBD losing its last cinema in 2021, the 'magic' of the big screen thrives at Warrawong's historic Gala Cinema. Discover why locals and visitors prefer the immersive experience over streaming.
Exploring Bordeaux's La Cité du Vin Museum
Discover La Cité du Vin in Bordeaux, an immersive museum offering wine history, tastings, and stunning views. A perfect all-weather destination for oenophiles exploring France's iconic wine region.
Jamberoo Action Park: The Perfect Summer Gift Idea
Ditch boring presents this Christmas. A ticket to Jamberoo Action Park offers a full day of family thrills and splash-filled fun. Discover NSW's largest family-owned water park.
Win Ultimate BBL Experience at Optus Stadium
West Rewards offers subscribers a chance to win an exclusive Ozone Experience rooftop package for the Perth Scorchers vs Melbourne Renegades BBL match. Enter now!
Win VIP Tickets to LEVELS NYE Block Party at STORIES
Enter now for your chance to win four VIP tickets to the LEVELS NYE Amphitheatre Block Party at STORIES. Experience multi-level DJs, city views & a bottle of bubbles. Entries close 12 Dec 2025.
Brown Brothers Winery: Perfect Victorian Destination
Discover Brown Brothers winery in Milawa, a historic King Valley estate offering romantic flights, hatted dining, and family fun. The perfect Victorian day trip.
Parliament House guide wins top tourism award
Rosie Bruce, a senior guide at Parliament House for 25 years, has been honoured with the Natasha Watson Women in Tourism award, celebrating her dedication to showcasing Canberra to visitors from around the world.
Bangkok's Opium Bar pops up at The Ritz-Carlton Perth
Experience Bangkok's acclaimed Opium Bar at The Ritz-Carlton Perth this Saturday. Don't miss this surreal cocktail takeover featuring award-winning mixology.
Optus Suffers Another Major Network Outage
Thousands of Optus customers face service disruptions in latest network outage. Check your service status and see what compensation is available.
Adore Beauty Tops 2025 Most Loved Retailer List
Adore Beauty wins Australia's top retailer spot, beating THE ICONIC by one point. Discover how Tim Tams and customer care are reshaping Aussie shopping habits.
Optus Stadium Behind-the-Scenes Tours Before Ashes
Cricket fans get unprecedented access to Optus Stadium with exclusive behind-the-scenes tours ahead of the Ashes series. Walk the players' corridors and see team facilities before the big match.
Win a L’Chaim Secret Bar Booth Experience
You and four friends could win an exclusive all-inclusive experience at Fremantle's hidden L’Chaim Secret Bar. Enter now for cocktails, nibbles & live piano!
Save 20% on Christmas Experience Gifts in Australia
Discover how to save big on unforgettable Australian Christmas gifts with massive discounts on glamping adventures, scenic cruises, gourmet picnics and more festive experiences.
WA's 'Wait Awhile' Culture Confirmed in Pub Complaint Case
A Perth tavern's victory in dismissing two customer grievances has reignited debate about Western Australia's notorious 'Wait Awhile' culture and regulatory hurdles facing small businesses.
SA customer's 133-hour phone call sets shocking record
A Telstra customer in South Australia has broken all records after staying on hold for over five days straight. The astonishing 133-hour call reveals shocking customer service wait times that'll make your jaw drop.
Michael Hussey's WACA Ashes Glamping Experience
WA cricket legend Mike Hussey opens the WACA gates for an unforgettable Ashes glamping stay, offering fans premium pitch-side accommodation during the Test match.
Indigo Oscar Revives Beach Cabanas for Latin Summer
Perth's favourite coastal venue brings back its iconic beach cabanas with Latin-inspired cocktails, fresh seafood and sunset vibes for the ultimate summer experience.
$15K Crown Perth Experience for STM's 21st Birthday
Crown Perth unveils spectacular $15,000 luxury package to mark STM's 21st anniversary. Discover exclusive dining, premium accommodation, and VIP entertainment in this ultimate Western Australian experience.
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