An American tourist has sparked widespread criticism after attempting to order her favorite Dunkin' coffee in Rome, with many calling her behavior 'rude' and 'entitled'.
Viral coffee order in Rome
Diane, a woman from Florida, visited a local coffee shop called Trecaffe in Rome during May 2026. She asked the barista for a 'five and five', a drink she claims her local Dunkin' Donuts makes without issue. The barista appeared confused, responding with 'huh?'. Diane then explained: 'A small hot five and five.' The barista eventually served her a regular black coffee with sugar and cream on the side.
Diane filmed the interaction and posted it on TikTok, where it garnered over one million views. In the video, she expresses dissatisfaction with the coffee, saying it was 'too dark' and 'not sweet enough'. She ultimately concluded: 'It's a no from me.'
Backlash from viewers
Social media users were quick to criticize Diane's demands. One comment read: 'I don't think you realize how rude this is.' Another said: 'This is embarrassing.' Many Italians also weighed in, with one user stating: 'If you want Dunkin, stay in Florida.' Another directed: 'There's Starbucks in Rome, just go there.' A sarcastic comment added: 'Can't wait to come to your place and ask for a macchiato.'
Italian coffee culture
Italians are known for their coffee expertise, with 90 percent consuming espresso daily. Espresso is typically served without creamer, making Diane's request for a 'five and five'—which likely involves cream and sugar—unfamiliar to local baristas.
Continued search across Europe
Diane's quest for a Dunkin' replica continued through Europe. In Sicily, she claimed a barista recognized her as the 'five and five girl'. Her trip to Greece proved more successful when she tried a freddoccino, which she described as 'absolutely delicious', though still 'too dark' for her taste.
The incident has sparked a broader conversation about cultural sensitivity when traveling abroad, with many emphasizing the importance of respecting local customs and cuisine.
