Have you ever spent hours trying to replace a faulty product, secure a refund, or compel a company to honor a contract or promise? If so, you are not alone. Polls indicate that US consumers are increasingly frustrated with businesses, and we want to understand why.
Share Your Consumer Frustrations
We are reaching out to hear about your challenging experiences with companies. Whether it involves difficulties obtaining a refund, substandard customer service, or an endless runaround when dealing with essential services, your story matters. Perhaps you have encountered a customer service dead-end or felt trapped in a cycle of unhelpful responses.
To help us better understand the scope of these issues, please include specific details such as dates and dollar amounts when sharing your experience. A Guardian reporter may contact you for further information.
How to Participate
You can share your experience using the form provided. Please ensure you are 18 or older to participate. You may contribute anonymously if you prefer. For more details, refer to our terms of service and privacy policy.
Your responses are secure; the form is encrypted, and only the Guardian has access to the information you provide. We will use your data solely for the purpose of this feature and will delete any personal data once it is no longer needed. For alternative ways to contact us securely, please see our tips guide.
If you encounter issues using the form, click here. Read our terms of service here and privacy policy here.
